Returns and Refunds Policy
Overview
Our returns and refunds policy lasts 14 days. If 14 days have passed since your purchase, unfortunately, we can’t offer you a refund or exchange.
To be eligible for a return, the item must meet all of the following conditions:
- Unused and in the same condition as when received
- No signs of wear, scratches, or damage
- Returned in the original packaging, including all accessories and inserts
- Return must be requested within 14 days of delivery
We reserve the right to refuse returns if the item shows signs of use or is not returned in its original condition.
Refunds
Once your return is received and inspected, we’ll notify you by email that we have received the item. We will also inform you whether your refund is approved or rejected.
If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days.
Late or Missing Refunds
If you haven’t received your refund yet:
- Recheck your bank account
- Contact your credit card company – it may take some time to post
- Contact your bank – processing times may vary
If you’ve done all of the above and still haven’t received your refund, please contact us at contact@arqque.com.
Items Excluded from Return
Custom-made or personalized products are not eligible for return unless they arrive defective or damaged. Please ensure all custom order details are correct before submitting your purchase.
Sale Items
Only regular-priced items may be refunded. Sale or clearance items are non-refundable.
Exchanges
We only replace items if they are defective or damaged upon arrival. If you need an exchange for the same item, email us at contact@arqque.com and send your item to the address below.
Shipping Returns
To return your product, please send it to:
Arqque Design Ltd.
6333 109A Street
Delta, V4E 3G4, BC, Canada
You are responsible for paying return shipping costs. These costs are non-refundable. If you receive a refund, the return shipping fee will be deducted from your refund total.
If returning high-value items, we recommend using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item.
Need Help?
Contact us at contact@arqque.com for any questions related to returns and refunds.