Privacy Policy
At Arqque Design Ltd. (“Company,” “we,” “us,” or “our”), your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website (www.arqque.com) or interact with our online stores on third-party platforms such as Etsy, Amazon, and others (collectively, the “Platforms”).
By using our services, you agree to the terms of this Privacy Policy.
1. Information We Collect
We may collect the following types of personal information:
- Contact Information: Name, email address, phone number, shipping and billing addresses
- Order Information: Items purchased, order history, payment method (we do not store credit card numbers)
- Account Information: Login details (if you register an account)
- Technical Data: IP address, browser type, operating system, device type, and browsing behavior via cookies or analytics tools
- Communication: Emails, messages, or inquiries submitted to us
2. How We Use Your Information
We use your information to:
- Fulfill and manage orders
- Process payments securely
- Communicate with you about your order, questions, or promotions
- Improve our website, services, and customer experience
- Comply with legal obligations
3. Sharing of Information
We do not sell or rent your personal information. We may share your data with:
- Payment processors (e.g., Stripe, PayPal)
- Shipping carriers (e.g., Canada Post, UPS)
- E-commerce platforms (e.g., Etsy, Amazon) as required
- Service providers (e.g., website hosting, analytics)
- Legal authorities if required by law or to protect our rights
All third-party service providers are expected to handle your data in compliance with applicable privacy laws.
4. Cookies and Tracking Technologies
We use cookies and similar technologies to:
- Enable website functionality
- Analyze website traffic
- Remember user preferences
You can control cookie settings in your browser. Disabling cookies may affect some functionality of our site.
5. Data Security
We implement appropriate security measures to protect your personal data from unauthorized access, misuse, or disclosure. However, no system is completely secure, and we cannot guarantee the absolute security of your information.
6. Your Rights
Depending on your location, you may have the right to:
- Access or correct your personal information
- Request deletion of your data
- Withdraw consent to marketing communications
To exercise these rights, please contact us at: privacy@arqque.com.
7. Data Retention
We retain your information only as long as necessary to fulfill the purposes outlined in this policy, including any legal or accounting obligations.
8. International Users
If you access our services from outside Canada, please note that your information may be transferred to, stored, and processed in Canada or the U.S., where our servers and service providers are located.
9. Changes to This Policy
We may update this Privacy Policy from time to time. Updates will be posted on this page with a new “Last Updated” date. Your continued use of our services constitutes acceptance of any changes.
10. Contact Us
If you have any questions or concerns about this Privacy Policy, you can contact us at privacy@arqque.com.
Last Updated: July 9 2025